Refund policy
30-day returns. You have 30 days from the day your order is delivered to request a return. To be eligible, items must be unused, unwashed and in their original condition and packaging.
Items we can't accept for return:
- Made-to-order and custom-print items (such as our designer leashes)
- Opened food and treats
- Items that have been used, chewed, washed or damaged after delivery
These items can still be replaced or refunded if they arrive damaged, defective or wrong.
Damaged, defective or wrong items. If something arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, usually without you needing to send the item back.
How to start a return. Email Ngforfun44@gmail.com with your order number and the item you'd like to return. Our products ship from several partner warehouses, so please don't send anything back until we reply with the correct return address and instructions. Items sent back without contacting us first can't be accepted.
Return shipping. Return shipping is paid by the customer unless the return is due to our error (a damaged, defective or wrong item). Original shipping charges are non-refundable.
Exchanges. The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.
Refunds. Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days; your bank may take additional time to post it.